Technical Support

Our regular Hours

7am – 4pm PST, Monday through Friday

We typically reply outside of support hours as well.

Please fill out the form with as much detail as possible about your issue or question so that we can help you faster.

Name*
Your name
Email*
Enter Email Confirm Email
Please confirm you have done the following:*
- I updated my Help Dialog Plugin to the latest versions.
- I have cleared my cache and retested the issue.
- I have a front-end issue and I have checked for console errors.
How to Find JavaScript Errors Using Chrome Console
URL of Your Website*
Enter your website URL. If your issue can be seen on a specific page, please enter the URL of that page.
Subject*
Please summarize your issue in 10 words or less.
Description*
Describe your issue or question. Please be brief, but share all necessary details.
Debug File*
Accepted file types: txt, Max. file size: 5 MB.
Please provide the debug file, this will allow us to help you faster.
You can find it in: admin > Help Dialog > Configuration > Debug Tab
Screenshots
Upload screenshots of the issue, error logs, and other files to assist in solving your issue.
Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 50 MB, Max. files: 4.
Comments
This field is for validation purposes and should be left unchanged.

Help Dialog by the team who created Echo Knowledge Base