Privacy Policy

EFFECTIVE MAY 25, 2018

Echo Plugins is an software development company. Headquartered in Vancouver, Canada, we provide develop and sell WordPress plugins to our customers (“Products”).

Echo Plugins respects the privacy of every individual who visits helpdialog.com (“Website”) and/or purchases its Products. This Privacy Policy is our commitment to transparency in communicating how Echo Plugins collects, uses, and discloses the information that is collected from you, the visitor of its website and/or customer as well as the choices you have with respect to the information.

SCOPE OF POLICY

This Privacy Policy applies to how we collect, use, and disclose information from the following individuals:

• Customers– individuals who register, on their own or on behalf of an entity, to use Echo Plugins Services with the creation or administration of an Echo Plugins account.
• Event/Marketing Participants – individuals who provide their information to Echo Plugins when they register for Echo Plugins webinars, subscribe to marketing material, participate in surveys or contests
• Website Visitors– individuals who visit Echo Plugins’s Website and opt to provide contact information including an email address to receive communications from Echo Plugins. For purposes of this Privacy Policy, a Website Visitor does not include an individual who visits a website hosted by Echo Plugins but owned and operated by an Echo Plugins customer.

INFORMATION WE COLLECT

Customers

Echo Plugins asks for your account information which includes your name, business name, email address, physical address, phone number, credit card and bank account information (stored directly with a third party processor such as PayPal and Stripe), and website domain. By voluntarily providing Echo Plugins with your account information, you represent that you own and consent to our use of such personal data.

Event/Marketing Participants

Echo Plugins may ask for your name, email address, physical address, and phone number. Participation in events, surveys, contents, or subscribing to marketing material is voluntary and you may choose whether or not to participate and therefore disclose this personal data.

Website Visitors

At your option, Echo Plugins asks and may collect your name and email address. In addition, we also collect information such as web server logs, internet protocol (IP) addresses, browser type, or other information as part of aggregated data.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Echo Plugins uses cookies, beacons, tags, and other tracking technologies to gather demographic information about you, identify your visits to our Website, other interactions with our Website, and personalize your search experience on our Website. We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. To collect this information, a cookie, a standard feature of a website that allows us to store a small amount of data on your computer to allow our web servers to recognize you, may be set on your computer or device when you visit our Website. We may track your use across different websites and services. In some countries, including those in the European Economic Area (“EEA”), the information in this paragraph may be considered personal information under applicable data protection laws.

You can control how websites use cookies by changing your cookie settings (www.aboutcookies.org), but your modification may limit your use and functionality of some of the features on our Website
.

HOW WE USE YOUR INFORMATION

Echo Plugins uses the information it collects about you in the following ways:

• To respond to any requests from you regarding sales and support.
• To contact you regarding any agreements or accepted terms that you may have with Echo Plugins for the Services.
• To provide you with marketing emails, special offers, advertising campaigns, or newsletters.
• To provide you with information logs associated with the use of Echo Plugins’s Services.
• To contact you regarding functionality changes to our Services or Website.
• To develop new features and functionality to our Services and Website.
• To collect payment and bill for our Services.
• To diagnose problems.
• To find and prevent fraud.
• To register your domain and IP address through ARIN (American Registry for Internet Numbers).
• To carry out other purposes as disclosed to you through the Website, or found in terms or an agreement between you and Echo Plugins.
• Process for other purposes for which we obtain your consent.

HOW WE SHARE INFORMATION

Echo Plugins shares the information it collects about you in the following ways:

• Third Party Providers– Echo Plugins may share your information with third party providers that provide services on our behalf or resellers who provide Echo Plugins Services. These companies may assist with marketing support, processing credit card payments, content delivery, email, providing sales leads, and customer support. Third party providers may only process personal information pursuant to Echo Plugins’s instructions, and in compliance with the Privacy Policy and other applicable regulations (e.g. EU-US Privacy Shield framework).
• Business Transactions– To provide information to a third party in the event of any disposition of all or any portion of our business (e.g. reorganization, sale, assignment, bankruptcy).
• As Required by Law or Similar Investigations– To comply with legal obligations (e.g. subpoena) or investigate potential legal violations. Echo Plugins may be required to share personal data in response to lawful requests from public authorities including to meet national security and/or law enforcement requirements.
• Safety– We may disclose your information to protect and defend the safety of Echo Plugins in connection with investigating and preventing fraud or security issues.
• Consent– Echo Plugins may share your information with your consent.

YOUR CHOICES

You may unsubscribe from receiving promotional or marketing emails from Echo Plugins at any time by emailing us at support@zralystudio.com. As outlined in the Section, Cookies and other Tracking Technologies, you can also control your cookie settings.

With respect to your account information, you may update, correct or delete information that you provided to us by logging into your Echo Plugins account or contacting us at support@zralystudio.com.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

For individuals in the EEA, Echo Plugins’s legal basis for collecting and using your personal information will depend on the personal information collected and the specific context in which we collect it. Echo Plugins will process personal information from you where, a) we have your consent to do so, b) where processing is necessary for Echo Plugins to perform Services pursuant to an agreement, or c) where processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. At any time, you have the right to withdraw or decline consent. If you do not provide the requested information, Echo Plugins will not be able to perform Services for you. Also, you have the right to object where we rely on our legitimate interests to process your personal information.

INTERNATIONAL TRANSFERS

Echo Plugins is a Canadian company and stores your information in its data centers in the United States or, in limited cases, in the Canada.

DATA SUBJECT RIGHTS

Individuals located in the EEA may have additional statutory rights available to them with respect to their personal information, including the right to access your personal information, have it erased, have it corrected, or object to or restrict processing. If you would like to make such a request, please email  info@zralystudio.com and we will respond within thirty (30) days. Echo Plugins will need to verify that the individual is inquiring about his/her own information before we can assist with the request.

We will comply with such requests to the extent legally required by applicable law or the EU-US or Swiss-US Privacy Shield. For EU individuals, you also have the right to lodge a complaint with the supervisory authority.

CHILDREN

Our Website and/or Services is not directed at children and our services are designed for businesses. We do not knowingly collect information from or about children under 13 years of age and use of our services by children under 13 years of age is forbidden.

CHANGES TO PRIVACY POLICY

Echo Plugins reserves the right to modify this Privacy Policy at any time, however, should we change the Privacy Policy in a material way, a notice will be posted on our website along with the updated Privacy Policy. If you disagree with the changes, you may terminate your Services.

CONTACT US

If you have any questions or concerns over this Privacy Policy, or wish to exercise any of your statutory rights, please contact us at:

Echo Plugins,
816 Peace Portal Dr PMB 86
Blaine, WA 98230-4010
USA
Email – info@zralystudio.com