Knowledge Base Articles
The free Echo Knowledge Base easily integrates with Help Dialog. Articles from the Knowledge Base can be searched by user and previewed in Help Dialog or viewed in full in a separate browser page. Integration of Help Dialog with Knowledge Base Articles The Help Dialog can search Echo Knowledge Base articles to provide users with more […]
Analytics Overview
The free Help Dialog plugin offers basic statistics on the usage of the Help Dialog on a website. 1 – Open the Help Dialog menu. 2 – Click on Analytics. 3 – Choose the Overview tab to view analytics totals. 4 – See the number of times a user opened the Help Dialog. 5 – […]
Contact Form Submissions
All submissions users make in the Help Dialog Contact Form will be shown here: 1 – Open the Help Dialog menu.2 – Click on the Form Submissions.3 – Browse user requests.
Contact Form Overview
Protection from Bots The contact form is designed with a built-in protection from submissions by bots. Configuration Copy the URL link to this section to share Contact form configuration includes changes to: Form labels and text (Learn More) The success message after a user submits request (Learn More). The email to which a user submitted […]
Searching Content
Search Configuration Copy the URL link to this section to share The Help Dialog search can be configured to search FAQs, Posts, and Articles. Learn More about search configuration. Searching FAQs Copy the URL link to this section to share A user can find FAQs related to topics they are interested in as follows: 1 […]
Frequently Asked Questions
To incorporate a Frequently Asked Questions (FAQ) section into your widget, please follow these simple steps: Navigate to the Help Dialog. Select the Widgets option and choose the specific widget you wish to modify. To create new questions, utilize the designated button. To edit an existing question, simply click on the edit pencil icon. To […]
Reach Analytics
Help Dialog PRO Required Reach Analytics requires the Help Dialog PRO plugin. Learn More Reach analytics show initial user interaction with the Help Dialog. Did the user open the Help Dialog, and which pages did users interact with the most and least? By default, admins, editors, and authors have their interactions with the Help Dialog […]
Content Analytics
Help Dialog PRO Required Engagement Analytics requires the Help Dialog PRO plugin. Learn More User engagement with the Help Dialog is recorded with content analytics. Access Analytics Page Copy the URL link to this section to share 1-3 Navigate to the Help Dialog menu, open the Analytics page, and click on the Content tab. 4 […]
Manage Widgets
The widgets admin screen lists all defined widgets. Add new widgets, remove existing ones and customize widgets. A widget can be customized in the following ways: Select pages on which to show the widget Create FAQs to show in the widget Add a search feature for FAQs, Posts, and Articles Set the colors, text, and […]
Help Dialog Configuration
Menu Overview Copy the URL link to this section to share Help Dialog is configured using: Widgets page – manage and configure each widget Form Submissions page – get submitted queries from users Analytics page – find Click-Through-Rate (CTR), the most and least popular FAQs and articles, and more Advanced page Open AI API Key Polylang/WPML […]