Content Analytics
User engagement with the Help Dialog is recorded with content analytics.
Access Analytics Page
1-3 Navigate to the Help Dialog menu, open the Analytics page, and click on the Content tab.
4 - Optionally select a date range to retrieve analytics. "Last 30 Days" is automatically selected.
Most Helpful FAQs
The Most Helpful FAQs are pages that have good Frequently Asked Questions that help users to better understand the topic or that support their interest.
Overview:
1 - List of top pages
2 - The number of times a user viewed the Help Dialog FAQs on that page
3 - How many times a user clicked on any question within the FAQ
4 - CTR (Click-Through Rate) is the total FAQ clicks divided by the total views per page.
Least Helpful FAQs
Least Helpful FAQs are pages that have poor FAQs that do not help users to better understand the topic or answer their questions.
Most Popular Questions
These questions suggest that the pages are missing information or the topic is not well explained.
Least Popular Questions
On these pages, the questions are either not relevant or are already covered by the page content.
Most Popular Posts
These posts suggest that the FAQs and Articles are not sufficient and the pages are missing information or the topic is not well explained.
Least Popular Posts
On these pages both FAQs and Articles are either not relevant or are already covered by the page content.
Most Popular KB Articles
These articles suggest that the FAQs and Articles are not sufficient and the pages are missing information or the topic is not well explained.
Least Popular KB Articles
On these pages, both FAQs and Articles are either not relevant or are already covered by the page content.
