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Help Dialog Configuration

Updated OnApril 17, 2023
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Menu Overview

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Help Dialog is configured using:

  • Widgets page - manage and configure each widget
  • Form Submissions page - get submitted queries from users
  • Analytics page - find Click-Through-Rate (CTR), the most and least popular FAQs and articles, and more
  • Advanced page
    • Open AI API Key
    • Polylang/WPML setup ( PRO )
    • Debug file
    • Tools
    • License keys

  • Assign pages to show the widget.

  • Display Widget After Delay

  • Control Launcher Settings and Initial Message

  • Control Dialog settings

  • Choose Search to show in the Help Dialog widget.
    Search Input Box
     
     
  • Nickname for Widget in admin
     

     

     
  • Chat settings
    • Phone Channel
    • WhatsApp Channel
    • Custom Link Channel
     
     
  • Add Questions to the Help Dialog
     
     
  • Add Contact form
     
     
  • Setup Launcher and Dialog colors
     
     
  • Change text settings
     
     
Integration of Help Dialog with Knowledge Base Articles

The Help Dialog can search Echo Knowledge Base articles to provide users with more information that go beyond the FAQs. The Echo Knowledge Base is a free WordPress plugin that you can download from the WordPress site here or install it following thse instructions.

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